Returns & Refunds
Every print is made to order, so nothing sits in a warehouse — but you're still covered if something arrives wrong. Here is exactly what happens in each case.
Damaged or defective
If your print arrives damaged, creased, or with a printing defect, you get a free replacement — no return shipping, no cost to you. Email a photo of the problem within 30 days of delivery and we'll reprint and reship it.
Wrong item or size
If you receive the wrong photograph, size, paper, or frame, that's on us. Email us within 30 days and we'll send the correct print at no charge. You don't need to ship the wrong one back.
Changed your mind
If you're in the European Union, you have 14 days from delivery to withdraw from your purchase and get a refund, as EU consumer law provides. Email us and we'll walk you through it. Outside the EU, because each print is made to order we can't take change-of-mind returns — but if you're genuinely unhappy with what arrived, write to us anyway and we'll find a fair solution.
How to start a claim
Email manoloamosquerah@gmail.com with your order number (it's in your confirmation email) and, if the print arrived damaged, a photo. Replacements usually ship within a few business days of us confirming the claim.